Get In Touch

Have questions, feedback, or need assistance? We're here to help. Reach out to our friendly team through any of the channels below.

Contact Information

Phone Support

Speak directly with our customer service team

+1 (888) 555-1234

Mon-Fri: 9am-6pm EST | Sat: 10am-4pm EST

Email Support

Send us an email and we'll respond within 24 hours

support@threadcraft.com

General inquiries: info@threadcraft.com

Live Chat

Chat with our support team in real-time

Start Live Chat

Available Mon-Fri: 9am-8pm EST

Visit Our Office

ThreadCraft Headquarters

123 Design Street, Creative District

New York, NY 10001

United States

Business Hours

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 10:00 AM - 4:00 PM EST
Sunday Closed
Holidays Limited hours - check announcements

Send Us a Message

How Can We Help You?

Choose the support option that best fits your needs

Order Support

Need help with an existing order? Track your package, check order status, or make changes to your order.

View My Orders

Returns & Exchanges

Initiate a return or exchange, check our return policy, or get help with sizing issues.

Start Return

Design Help

Need assistance with our custom designer? Get tips, troubleshooting, or design consultation.

Visit Designer

Frequently Asked Questions

Find quick answers to common questions about ThreadCraft

How long does shipping take?

Shipping times vary based on your location and the product type:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Custom Design Orders: Additional 2-3 days for processing
  • International Orders: 10-14 business days

You'll receive a tracking number as soon as your order ships. For custom designs, please allow extra time for the design approval process.

What is your return policy?

We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Custom designed items are non-returnable unless there's a printing error on our part.

Return Process:

  1. Initiate your return through your account page or contact us
  2. Print the return label we provide
  3. Package the item securely and attach the label
  4. Drop off at any authorized shipping location
  5. Refunds are processed within 5-7 business days of receipt

How do I track my order?

You can track your order in several ways:

  • Account Dashboard: Log into your account and go to "My Orders"
  • Email: Click the tracking link in your shipping confirmation email
  • Order Lookup: Use your order number and email on our tracking page

If you're having trouble tracking your order or it seems delayed, please contact our support team with your order number.

Can I modify or cancel my order?

Order Modifications: You can modify your order within 1 hour of placing it by contacting our support team. After that, modifications may not be possible as we begin processing immediately.

Order Cancellations: You can cancel standard orders within 12 hours of placement. Custom design orders cannot be cancelled once the design process has begun (typically within 2 hours of order placement).

To request a modification or cancellation, please contact us immediately with your order number.

What payment methods do you accept?

We accept the following payment methods:

  • Visa, Mastercard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • ThreadCraft Gift Cards

All payments are processed securely using 256-bit SSL encryption. We never store your complete payment information on our servers.

How does the custom designer work?

Our custom designer allows you to create unique t-shirts in just a few steps:

  1. Choose your t-shirt style, color, and size
  2. Upload your own artwork or choose from our design library
  3. Position and resize your design using our alignment tools
  4. Add text with custom fonts, colors, and effects
  5. Preview your design on a 3D t-shirt mockup
  6. Add to cart and checkout

Once you place your order, our design team reviews it for print quality and sends you a proof within 24 hours for approval before printing.

Our Location

Visit our headquarters in the heart of New York's Creative District

ThreadCraft Headquarters

123 Design Street, Creative District

New York, NY 10001

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